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Qusai Albitar

Qusai Albitar leads the Customer Success team at Sirdab, he has built the company's CS function from the ground up, from SLA frameworks to account health scoring. He's passionate about turning support operations into a strategic, data-driven parts of the business, and enjoys tackling logistics and process puzzles along the way.

1 article

Articles by Qusai Albitar

Operations2 min

What Logistics Taught Us About SLAs (And Why We Built Our Own Way to Track Them)

Most logistics companies promise service levels, but very few actually measure them. At Sirdab, we built a system that tracks SLAs across inbound, outbound, last mile, and support turning operations into something measurable, transparent, and continuously improving.

Qusai Albitar
2Apr 2